Return and Refund Policy – Platform Recommendation for All Sellers
Customer satisfaction is our top priority. If for any reason Customer are not satisfied with purchase on craftmarket.online, Store Vendor must follow this simple return process in accordance with consumer protection laws. By agreeing to the Legal Disclaimer & Marketplace Policy during registration, all Vendors commit to implementing the following policy:
1. Right of Withdrawal (3 Days)
The customer has the right to cancel the purchase without giving a reason within 3 days of receiving the product.
To exercise this right, you must contact Store Vendor via email and inform us via Contact form (craftmarket.online/contact/) of your intention to return the product.
2. Return Conditions
To be accepted for a return, the product must meet the following conditions:
- The product is unused, undamaged, and in fully working condition.
- The product is returned in its original packaging, with all attached tags, parts, and documentation.
- Proof of purchase (a copy of the receipt or electronic order confirmation) is included with the product.
3. Return Shipping Costs
The customer bears the cost of returning the product, unless the product is defective, damaged, or the wrong item was sent. In such cases, we will cover the return shipping costs.
4. Return Procedure
Once you contact us and receive return approval, please carefully pack the product and ship it to the Store Vendor address.
We recommend sending the package via registered mail or a courier service with a tracking number so you have proof of shipment.
5. Refunds
Once we receive and inspect the returned product and determine that it meets the return conditions, we will issue a refund within 3 days of receiving the product. The refund will be issued to the original method of payment (your bank account or payment card).
6. Exceptions to the Right of Return
The right of return does not apply to:
- Products made to custom order or personalized to your specific requirements.
- Products that have been used, damaged, or are missing parts after delivery.
- Products with a hygiene risk (e.g., cosmetics, body jewelry) if the protective packaging has been opened.
7. Defective Products (Claims)
If you received a defective or damaged product, please contact us within 8 days of receipt. We will send you a replacement or issue a full refund, including shipping costs.
For any additional questions regarding returns, please contact us via Contact form (craftmarket.online/contact/).